Organizational Review & Development

An in-depth review of your existing operations in comparison to industry best practices.

The review encompasses key areas of operation such as:

Self Review

• Compare yourself to the best – assessment tools that will allow your organization to compare itself to the industry's best practices in client-centered care and employee integrity

On-Site Review

• Once the questionnaires have been analyzed, ICC consultants (extensive hands-on industry experience), conduct an organizational review that targets:
• • Organization – review is conducted on the overall operations of your organization and opportunity for streamlining expenses
  • Environment – functionality and personalization of the environment for clients and their families in the area of safety, practicality, privacy, aesthetics and accessibility
  • Care process – effectiveness of the clinical practise, documentation process, admission process and supports, assessment mechanism, care consistency and effectiveness, communication of resident needs
  • Dealing with Challening Behaviours – assessment and programming tools, intervention and support strategies, medication use, ability to assess and integrate the clients’ past lifestyles, personal likes/dislikes, to ensure client dignity and potential are maximized
  • Customer service – family members and residents are interviewed to determine the degree of customer satisfaction, client involvement in decision-making, family involvement and community profile
  • Occupancy challenges – outcomes from the entire review provide concrete solutions to assist with occupancy challenges